Activity 8

Q1 Why must customer enquiries be handled promptly? Provide at least three reasons.

Eg. Customers expect quick service.

Q2 Explain what would be the impact of not providing current and accurate destination information and advice to the customers. (50 WDs)

What happens if you provide old, outdated, inaccurate information?

Q3 Identify four ways to establish the scope and depth of the information required by the customer.

This means - What do you to understand customer's needs well?

Eg. ask them many questions

Q4 Identify at least three ways travel consultants can value-add to a customer's travel needs.

Eg. provide expert advice