Activity Form of Waste Time Used (minutes) Make an appointment Waiting 15.00 Update patient information Extra processing 5.00 Confirm patient insurance Non-valued added/required 1.00 Travel to appointment Motion 30.00 Finding parking spot Motion 5.00 Travel from parking lot to office Motion 3.00 Check-in & update patient information Extra processing 10.00 Update & sign privacy information Extra processing 10.00 Wait for Nurse Waiting 30.00 Check vitals Value-added 5.00 Check patient history and current Rx Extra processing 5.00 Update patient's chart (EHR) Extra processing 5.00 Wait for Doctor Waiting 20.00 Consult with Doctor Value-added 10.00 Check-out & payment Waiting 10.00 Travel to Pharmacy Motion 15.00 Drop off Rx Script Extra processing 5.00 Wait for Rx to be filled Waiting 15.00 Travel to home Motion 20.00 Take RX Value-added 1.00 Total Lead Time 220.00 Value-added time 16.00