Address all the questions

1. If you assume responsibility for a mature, high-achieving confident team, which of the following is generally the best approach to take: stamp your authority on the group; introduce some new ideas of your own; give them space and make yourself available if needed; or look for ways to cut costs?
2. What's the relevance of hobbies on a person's CV?
3. What can 'closed' questions be used for?
4. When planning the running order for a meeting is it generally best to put the big important items first or last or in the middle between smaller things?
5. When conducting appraisals or counselling sessions it's best to sit at your desk with the other person facing you on the other side, so as to reinforce your authority - true or false?
6. Experiential learning is most beneficial to people who have a visual, auditory, or kinesthetic learning style preference?
7. Which is likely to motivate an enthusiastic capable team member most: doubling their target, agreeing additional responsibility, a bonus payment, a new car?
8. What's a simple way to find out the causes if staff turnover (number of people leaving) has gone through the roof in the last two months?
9. A company has a turnover of 11m. Its 'cost of sales' or 'cost of goods sold' (COGS) is 3m. Its overheads including fixed costs, depreciation (write-down of capital items) and any interest charges (on borrowings) are 5m. What is the company's percentage gross profit and percentage net profit before tax, and is this profit % for a company very high, very low or somewhat typical?