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After a lengthy meeting, Shoma returned to her desk and saw 3 5 new email messages; she responded to some and immediately de others. While

After a lengthy meeting, Shoma returned to her desk and saw 35 new email messages; she responded to some and immediately de others. While responding to email, Shoma's manager texted her and asked if Shoma would stop by their office. Since her manager rarely texts her, Shoma decided the issue was somewhat important. After texting her manager that she was on her way, a coworker asked if Shoma could talk for a minute about an upset customer. Shoma suggested they meet in the conference room in 15 minutes they could discuss the issue with the customer.
In the preceding scenario, in what instances was Shoma the message receiver? Check all that apply.
When her coworker asked if they could talk
When she saw she had new email messages
When her manager texted her
When Shoma offered to meet in 15 minutes
In the preceding scenario, what did Shoma use to determine which emails to respond to?
Filters
Emotions
Audience analysis
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