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After a spirited conversation in a team meeting about whether one of the unit's patients is or is not ready for discharge, the unit manager
After a spirited conversation in a team meeting about whether one of the unit's patients is or is not ready for discharge, the unit manager overhears one of the staff nurses commenting "I feel so uncomfortable when everyone disagrees it's awful!" The unit manager demonstrates empathy for the staff nurse's discomfort and explains that conflict is not necessarily negative. Which of the following benefits can be generated if conflict is handled well? Conflict can: Select all that apply.
d enhanced job dissatisfaction.
a stimulate creative problem solving.
b build a strong team spirit.
c lead to reduced medical errors.
e lead to increased medical errors.
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