After a while, David becomes both verbally and physically aggressive. He says that 'you are the worst nurse and do not care about him and he wants to leave. He pulls out his intravenous cannula in his arm and begins to throw things around the room

What at are the three (3) main objectives in forming these small groups? ( think about goals. develop and morale)

when given giving balanced feedback what three (3) step communication technique is recommended?