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After an all night study session the day before their last final exam, four students decide to stop for some much - needed coffee at
After an all night study session the day before their last final exam, four students decide to stop for some muchneeded coffee at the campus Starbucks. They arrive at : am and are dismayed to find a rather long line.
Fortunately for the students, a Starbucks executive happens to be in line directly in front of them. From her, they learn the following facts about this Starbucks location:
There are three employee types:
There is a single cashier who takes all orders, prepares nonbeverage food items, grinds coffee, and pours drip coffee.
There is a single frozen drink maker who prepares blended and iced drinks.
There is a single espresso drink maker who prepares espressos, lattes, and steamed drinks.
There are typically four types of customers:
Drip coffee customers order only drip coffee. This requires seconds of the cashiers time to pour the coffee.
Blended and iced drink customers order a drink that requires the use of the blender. These drinks take on average two minutes of work of the frozen drink maker.
Espresso drink customers order a beverage that uses espresso andor steamed milk. On average, these drinks require one minute of work of the espresso drink maker.
Ground coffee customers buy one of Starbucks many varieties of whole bean coffee and have it ground to their specification at the store. This requires a total of one minute of the cashiers time seconds to pour the coffee and seconds to grind the whole bean coffee
The customers arrive uniformly at the following rates from amwhen the store opens until amwhen the morning rush is over with no customers arriving after am:
Arrival Rates:
Drip coffee customers: per hour.
Blended and iced drink customers: per hour.
Espresso drink customers: per hour.
Ground coffee customers: per hour.
Each customer spends, on average, seconds with the cashier to order and pay. Approximately percent of all customers order food, which requires an additional seconds of the cashiers time per transaction.
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