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After analysis of the results of your questionnaire it was foundthat while customers were pleased with the store front premises andfound the service staff helpful

After analysis of the results of your questionnaire it was foundthat while customers were pleased with the store front premises andfound the service staff helpful and friendly, they were not happy withbeing unable to purchase online or have their products homedelivered.After consultation with management a recommendation was made to create an online presence. Itwas suggested that the website could be maintained by a new employee who will distribute dailyorders to each individual store. Customer service staff in each store will download and fill theorders, prepare them for distribution, use a postal service to deliver them and send a receipt anddelivery tracking number to the customer.Based on this information complete a SWOT analysis company

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