After being observed many times, Bevarly Demar, a hospital lab analyst, had an average observed time for blood tests of 14 minutes. Bevarty's performance rating is 105%. The hospital has a personal, fatigue, and delay allowance of 16% a) The normal time for this process minutes (round your response to one decimal place) b) The standard time for this blood test minutes (round your response to one o one decimal place).