After being observed many times, Bevarly Demarr, a hospital lab analyst, had an average observed time for blood tests of 10 minutes. Beverly’s performance rating is 105%. The hospital has a personal, fatigue, and delay allowance of 18%. 

a.) The normal time for this process = __minutes (round your response to one decimal place) 

b.) The standard time for this blood test = minutes (round your response to one decimal place)