After finishing the Six Sigma Project for nursing shift change, the hospital is also interested in improving the medication order entry process. The team decided to use quality function deployment (QFD) to link the needs of the customers with the design and development of the process functions. Calculate the absolute value and relative value for the QFD provided below. (MAR = medication administration record, TAT = turnaround time)

Design Requirements Availability printed copy of document First pass percentage orders incorrect Process to enter medication orders First pass number of defects w Desktop to document clicks Order availability Fax to MAR time Requirements Customer w Importance Availability immediately for printing Less than three steps to access the document 3 Quick TAT 50 9 1 Facsimile of order available in real time 10 Able to see all meds for the entire patient stay 3 Able to see med start and stop dates Nurse should not need to go back to station 1 for document 9 Serve to double check all orders in MAR 15 1 3 9 Medications sort in the same way as MAR 10 At least 95% accurate the first time 25 Consistency in order entry by all pharmacists 10 9 Technical Absolute importance Relative (percentage)