After Larissa Nonni, the case manager at a Florida immigration firm, took a brief medical leave,...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
After Larissa Nonni, the case manager at a Florida immigration firm, took a brief medical leave, she returned to work to widespread complaints that a new assistant was too slow for the office's pace. 'Translations were lagging, clients were not getting their calls returned, and immigration application forms were taking forever to finish, she says. As the team leader, it fell to Larissa to address the situation. Rather than calling out the assistant's lagging performance, Larissa instituted policy under the guise of getting more organized. It involved a brief one-on-one Monday morning meeting to go over that week's caseload and tasks. 'I would go down the list with her about what was pending for each client, and I'd give her a deadline for each one, Larissa says. By the end of the first week, the assistant's performance had already markedly improved. She still wasn't as familiar with the details of cases as some of the other employees who had been working in the office longer, but she was working faster and meeting deadlines. Larissa made sure to compliment her performance and tell her she was valued member of the team. new 'I realized that she probably didn't even realize she was lagging at first, says Larissa. Without clear expectations, 'how could she know?' Source: O'Hara (2017) Case Study Questions 1. What do you think of Larissa's approach of working with her assistant? 2. Would the 'Monday morning meetings' work in other environments? Why or why not? 3. What role did the compliments play in facilitating the assistant's work? After Larissa Nonni, the case manager at a Florida immigration firm, took a brief medical leave, she returned to work to widespread complaints that a new assistant was too slow for the office's pace. 'Translations were lagging, clients were not getting their calls returned, and immigration application forms were taking forever to finish, she says. As the team leader, it fell to Larissa to address the situation. Rather than calling out the assistant's lagging performance, Larissa instituted policy under the guise of getting more organized. It involved a brief one-on-one Monday morning meeting to go over that week's caseload and tasks. 'I would go down the list with her about what was pending for each client, and I'd give her a deadline for each one, Larissa says. By the end of the first week, the assistant's performance had already markedly improved. She still wasn't as familiar with the details of cases as some of the other employees who had been working in the office longer, but she was working faster and meeting deadlines. Larissa made sure to compliment her performance and tell her she was valued member of the team. new 'I realized that she probably didn't even realize she was lagging at first, says Larissa. Without clear expectations, 'how could she know?' Source: O'Hara (2017) Case Study Questions 1. What do you think of Larissa's approach of working with her assistant? 2. Would the 'Monday morning meetings' work in other environments? Why or why not? 3. What role did the compliments play in facilitating the assistant's work?
Expert Answer:
Answer rating: 100% (QA)
1 Larissas approach of working with her assistant is a good example of effective leadership Rather t... View the full answer
Related Book For
Posted Date:
Students also viewed these general management questions
-
The Crazy Eddie fraud may appear smaller and gentler than the massive billion-dollar frauds exposed in recent times, such as Bernie Madoffs Ponzi scheme, frauds in the subprime mortgage market, the...
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
IST 8100 Supplemental Cases Inside Microsoft During last fall's United Way campaign at Microsoft, two vice-presidents made a wager on whose division would generate the most contributions. The loser,...
-
tell us about a product or service that has been a hit by changing the product's target or the company's position. And why do you think it worked
-
Suppose that Dell Corporation has 20,000 computers in its warehouses on December 31, 2016, ready to be shipped to merchants (each computer is valued at $500). By December 31, 2017, Dell Corporation...
-
Visually estimate the location of the centroid of the region shown. Then find the exact coordinates of the centroid. 4 2x + y= 4 2.
-
Mattels Global Performance. Mattel (U.S.) achieved significant sales growth in its major international regions between 2001 and 2004. In its filings with the United States Security and Exchange...
-
Recently the high and low market prices of Canadian Pacific Limiteds debentures were $790 and $475, respectively. Determine the yield-to-maturity of one of these debentures if it was purchased under...
-
Use substitution to determine whether the given x-value is a solution of the equation. tan 4x=-1, x = 3 16 3 x= is not a solution of the equation. 16 3 Ox=- is a solution of the equation. 16
-
If the lead time in Example 12.1 changes from one week to two weeks, how is the optimal policy affected? Does the optimal order quantity change?
-
For the quadratic function defined, (a) write the function in the form P(x) = a(x-h)+k, (b) give the vertex of the parabola, and (c) graph the function. P(x) = x-3x+3
-
The route followed by a hiker consists of three displacement vectors A, B, and Vector is along a measured trail and is 1520 m in a direction 35.0 north of east. Vector is not along a measured trail,...
-
Consider the function f(x) = - 7x - 84 ln(x) a. State the intervals of x where f(x) is concave up. [use exact values, no decimals] b. State the intervals of a where f(x) is concave down. [use exact...
-
What is the intrinsic value of the following ZM call option? Strike Price: $215 Expiration date: 154 days from today. ZM Stock Price: $377. Round your answer to the nearest three decimals (if needed).
-
What do you think of the course of action that McKay advocates in response to white antiblack violence? How does McKay's poem serve to inspire African Americans to stand up for themselves? What do...
-
As settlement of a100,000 death benefit, a beneficiary elected to take anannuity-immediate payable monthly for 25 years. The monthly paymentwas calculated using an effective annual interest rate of...
-
A. La NIC 10 define un evento posterior al perodo sobre elque se informa como 'aquellos eventos, tanto favorables comodesfavorables, que ocurren entre el final del perodo sobre el quese informa 1...
-
Use this circle graph to answer following Exercises. 1. What fraction of areas maintained by the National Park Service are designated as National Recreation Areas? 2. What fraction of areas...
-
Employees of a state correctional facility were required to attend a seventy-five minute training program entitled Gays and Lesbians in the Workplace. The program was designed to show the facilitys...
-
A written hospital policy prohibited solicitation and distribution in all patient care areas, including hallways adjacent to patients rooms and other areas frequented by patients. The policy...
-
In what ways do the standards used to attribute liability for harassment to employers differ depending on whether the harassers are managers or coworkers? Is it appreciably easier for plaintiffs to...
-
Post-LIBOR Scandal. Why do you think the UK government has resolved against the total elimination of LIBOR benchmarks after the scandal?
-
Limitations of Comparative Advantage. Key to understanding most theories is what they say and what they dont. Name four key limitations to the theory of comparative advantage.
-
Eurocurrencies and Eurocurrency Markets. What are the major eurocurrencies? What is meant by a eurocurrency market?
Study smarter with the SolutionInn App