After our discussion during Lecture 3

, please provide a process analysis study of the issues occurring in the piece "Massachusetts General Hospital's Pre Admission Testing Area"

Link: Massachusetts General Hospital's Pre-Admission Testing Area (PATA) .pdf

DSpace at My University: Massachusetts General Hospital's Pre-Admission Testing Area (PATA) (jaipuria.ac.in)

(PATA).

"

PART #1

Please

answer the following questions, incorporating your understanding of process,

forecasting, and queueing theory.

1-What is the perspective of the key stakeholders involved in PATA's current operational

performance?

2-Draw a process flow diagram of the PATA patient visit process. Calculate the capacity

and utilization rate for each key resource involved. Where is the clinic's bottleneck?

3-Evaluate the three task force diagnoses: 1) not enough time between appointments; 2)

not enough rooms; and 3) not enough physicians. Are these diagnoses valid? If so, are

they the primary contributors to long patient wait times? Why or why not?

PART #2

Consider you are an Operations Management Consulting company, who are used to working

with the Massachusetts General Hospital. Your focus is on process analysis, forecasting, and queueing theory.

Please answer the following question:

What changes would you recommend improving PATA?

The memo should:

Recommended Length:3pages

Be written in a formal memo style of your choosing

Be addressed to Susan

Include:

oA Problem Statement

A-List of at least 3 recommendations on how the problem can be solved

Exhibits including all necessary calculations/information needed to understand your recommendations