After reading and analyzing Case Study 3.1, "No Room for Error," on pages 451-458 ofFundamentals of Performance Improvement, please respond to the following questions:

• Which steps taken by the performance consulting team do you feel led the way for the positive results and sustainability of the implemented interventions? Explain how these steps made a positive impact.
• Had you been on this consulting team, which of the intervention-related Performance Support Tools inFundamentals of Performance Improvement (Tools 9.1-22.2 on pages xxiii-xxiv) would you have found helpful to make intervention recommendations for this case? Explain why you chose these tools.