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After reading Chapter 3, please and read the Case Study titled Captain Mark's Seafood and answer the following: 2) How does this experience illustrate the

After reading Chapter 3, please and read the Case Study titled "Captain Mark's Seafood" and answer the following:

2) How does this experience illustrate the five (5) customer service dimensions: (R)eliability, (A)ssurance, (T)angibles, (E)mpathy, and (R)esponsiveness? Note, this is more commonly known as RATER.

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