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After reading chapter 4 (Pearson, Organizational Behavior, 18th edition), provide ideas on how emotional intelligence can be taught to employees who work with customers. What

After reading chapter 4 (Pearson, "Organizational Behavior", 18th edition), provide ideas on how emotional intelligence can be taught to employees who work with customers. What is the proper venue? How should this be evaluated? In what ways should EI be used to help customers and employees?

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