After reading Chapter 8, assume that you have been asked to validate workflow and process mapping in your healthcare organization. You find that there was no variation in defining a particular process that is performed by many individuals and suspect that the as-is mapping may not represent reality. Discuss what you might have noticed in your review that would have led you to this conclusion and why this may have occurred. What steps would you take to learn the true workflow and process? Provide an example of a process where this might occur.

Book reference: Amatayakul, M. (2017). Workflow and Process Management Overview. In Process improvement with electronic health records: A stepwise approach to workflow and process management.