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After reading the Small Business Perspective details located in the Chapter 8: LO 8-6 Communicating with Diverse Customers section and answer the three questions below.
After reading the Small Business Perspective details located in the Chapter 8: LO 8-6 Communicating with Diverse Customers section and answer the three questions below. Impact on Service Based on your experience and what you just read, answer the following questions. What specific customer needs might employees of a small business have to meet? Explain. How does the changing demographic environment impact the ability of small businesses to compete for customers? Explain. If you worked for a small business, what do you think you would need to know in order to deliver appropriate service to a diverse customer base? Explain
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