After several months of delivering outstanding performance, Sam is now one of the most experienced managers in the Company. She likes a tight chain of command and has instituted many organizational processes and procedures that have helped to eliminate the errors and commissions that have hurt the company over the years. In dealing with problematic staff or other tough situations, she feels that staff will always have an excuse or justification for improper performance if their responsibilities are not spelled out with great clarity. Thus, she is a strong proponent of Written Supervisory Procedures (WSOPs), and utilizes checklists and other guidelines. She demands her staff follow these to the letter of the law.

Her style is:

Group of answer choices

directive

written

analytical

conceptual