after waiting in line for several minutes a client approaches your window with a transaction just as you begin the transaction the phone rings and no one else and the branches below want to answer what would you be most and least likely to do?

Teller After waiting in line for several minutes, a client approaches your window with a transaction. Just as you begin the transaction, the phone rings and no on else at the branch is available to answer it What would you be most and least key to go? OST PICK ONE OF EACH LE Because the client is clearly in a hurry, ignore the phone and finish the transaction. If the call is important, the caller will callback Politely excuse yourself from the client and answer the phone. Place the caller on hold and return to the client Explain to the client that you have to answer the phone because your manager requires you to do so. Take the call and hurry back to the client Ask the client if he minds if you take the call Answer the call only if he says it's okay to do so 61/ Replay her boom Your manager asked you to finish a display by the end of your shift Later, you start to worry you won't have time to finish it as you've had to help customers/members What would you be most and least likely to do? ST PICK ONE OF EACH LEAST Focus on assisting customers/members first. You don't want customer member service to suffer because you focused on the display Approach your manager for guidance on how best to pronto your work . Try to help customers/members yourself You know your associates are busy, and you can stay late to finish if needed Overall Progress: Section 1 of 5 11