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After your test plan report (implementing an emr system), determine how to be ready for your staff and the customer. you should conduct a customer

After your test plan report (implementing an emr system), determine how to be ready for your staff and the customer. you should conduct a customer experience review, prepare staff, and prepare the customer.

I am looking for help in identifying how to prepare the staff and customers for the implementation. Also how to get customer reviews

Please cite sources

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