Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 222 customers arrive each hour. One design

image text in transcribed
image text in transcribed
Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 222 customers arrive each hour. One design consultant is available to answer customer questions and make product recommiendations. The consultant averages 10 minutes with each customer: (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) ==Lq=L=wq=hW=hPw= (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) Wq(inminutes)=min,whichis thon the desired wait time, so the goal met. What action do you recommend? (Select all that apply.) Hire another consultant. Hire another consultant. Increase the hours of operation. Decrease the mean service rate. Increase the mean service rate. There is no need to change the current operating parameters. (c) If the consultant can reduce the average time spent per customer to 7 minutes, what is the mean service rate? (Round your answers to four decimal places. Report time in hours.) =q=wq= Will the service goal be met? (Round your answer to one decimal place.) Wq(inminutes)= min, which is than the destred wait time, so the goal met

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

The Fundamentals Of Fashion Management

Authors: Susan Dillon

2nd Edition

1474271219, 978-1474271219

More Books

Students also viewed these General Management questions

Question

a. What is the level of education of middle managers?

Answered: 1 week ago