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Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.4 customers arrive each hour. One design
Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.4 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. Agan's management would like to evaluate two alternatives: 1. Use one consultant with an average service time of 7 minutes per customer. 2. Expand to two consultants, each of whom has an average service time of 10 minutes per customer. If the consultants are paid $17 per hour and the customer waiting time is valued at $25 per hour, should Agan expand to the two-consultant system? Explain. (Express the total cost per hour in dollars. Round your answers to the nearest cent.) The total service cost per hour, i.e. the time value of consultant and customer together, is $X for scenario 2. The business should implement the total cost scenario, which is scenario 1V/V
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