Ahm 3 Ex 2 On the line in front of each statement, enter the letter of the balanced scorecard perspective that it addresses. An item may be used more than once or not at all. F) financial perspective C) customer perspective 1) internal business perspective L)Learning and growth perspective Return on investment Customer satisfaction ratings Number of warranty claims Employee satisfaction Revenue growth

Ex2 On the line in front of each statement, enter the letter of the balanced scorecard perspective that it addresses. An item may be used more than once or not at all. F) financial perspective C) customer perspective 1) internal business perspective L)Learning and growth perspective Return on investment Customer satisfaction ratings Number of warranty claims Employee satisfaction Revenue growth