Ahouse owner was unhappy with her builder's performance. Shehad clearly and continuously emphasised to the builder that time is of the essence of the contract and the house must be completed before 15 June 2020. Now it is already April 2020, but the house is just 60% completed. The house owner also discovered that the tiles installed in the kitchen area were not the type specified in the contract.

What is the best dispute resolution method that would be most appropriate to resolve the disputes in this scenario?