Akamavi, R., Charrington, S., Gledhill, C., & Cowie, S. (2001). Process mapping - Re-engineering the opening student account process: The case of Lloyds TSB Bank.Journal of Financial Services Marketing,5(3), 246. https://doi.org/10.1057/palgrave.fsm.4770023. Review this article.

Analyze the organization's approach to process mapping and the tool(s) the organization used.

• What are the strengths and limitations of the tool(s)?
• Would you use the same tool(s) or recommend another? Explain.
• Provide links to the sources you used.
• Describe the software tool(s) you plan to use to create the process map for this week's application assignment.
  • What are the strengths and weaknesses of the tool(s)?
  • Why did you choose this tool(s)?
  • Provide links to the sources you used.