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Alan is a manager at a coffee shop. He is explaining to a group of new hires how to use the espresso machine. What should
Alan is a manager at a coffee shop. He is explaining to a group of new hires how to use the espresso machine. What should Alan do to establish his credibility? He should be honest with the new hires that the machine is brand new, and he is still learning how to use it. He should demonstrate the process of making espresso that is shown in the instruction manual. He should lie to the new hires that he is an expert at using the machine, even if he is not. Alan is their boss, so he doesn't need to establish his credibility for this task
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