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Albert is a ticket taker at a local movie theater. Albert's boss wants Albert to smile at all the customers who come in, but some
Albert is a ticket taker at a local movie theater. Albert's boss wants Albert to smile at all the customers who come in, but some days, Albert just doesn't feel like it. On those days, Albert pretends to be happy when he's not. What technique is Albert using to do his emotional labor at work?
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Management A Practical Introduction
Authors: Angelo Kinicki, Brian Williams
5th edition
978-1111821227, 9781133190363, 1111821224, 1133190367, 978-0078112713
