Alberto Company manufactures a security control device. Company is considering to use a Balanced Scorecard approach for measuring the companys overall performance. Specifically, Alberto Companys management wants to assess companys performance from four angles as follows:

1) Financial Measure: Has our financial performance improved?

2) Customer: Do customers recognize/agree that we are delivering more value?

3) Internal Business Processes: Have we improved key business processes so that we can deliver more

value to customers?

4) Employees: Are we maintaining our ability to change and improve?

Requirement: For each of the above angles, identify two practical measures that could be used for assessment of companys performance.