Alejo works as a front desk manager for a hotel while he earns his undergraduate degree in organizational communications. He enjoys his job and the decision making flexibility that allows Alejo to be creative when he has to solve problems as they arise. Although Alejo usually works the same shift, he has the flexibility to make decisions on everything from creating employee work schedules to how he handles customer concerns. Last week a customer expressed displeasure with the cleanliness of her hotel room. Alejo wanted to make sure the customer left the hotel completely satisfied, so he discounted her bill by 20%. While this has a small impact on the hotel's bottom line, Alejo feels pleased that the customer will recall her experience with his company favorably. Futher, Alejo's managers appreciate his on-the-spot problem solving abilities and trust him when he offers discounted rates if it is necessary for the situation.Although Alejo enjoys his job, he is eager to begin a career in his major. As graduation nears, Alejo is applying to manager positions in other companies. This morning he had an interview for a human resource management position with a plastics manufacturer. He was disappointed to learn that the position offers little flexibility on how to handle employee issues. The company has a strict set of guidelines on how to handle issues or concerns of union employees.

Because he has a good understanding of contingency theories v . Alejo knows that the actions that made him successful in the hotel industry may not work in the manufacturing industry. The two industries have very different environments. Because Alejo understands systems theory, he knows that discounting the customer's hotel room may also effect: Check all that apply. C] Costs associated with repairing the hotel's hot mb. Costs associated with hiring additional cleaning staff. The hotel's customer satisfaction rating. The hotel's prots