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Alex and Jordan discover, after their luggage has been delivered to their room, that the luggage has been damaged. Can the hotel be held liable?

Alex and Jordan discover, after their luggage has been delivered to their room, that the luggage has been damaged. Can the hotel be held liable?
No, because the hotel did not owe any duty of care.
No, if the damage was minimal.
Yes, the hotel will be liable for any damage, even if it was minimal.
No, but the bellhop can be held personally liable.

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