Alex has made it known that she would like to move up to a store manager position in the future. One of your duties as her manager is to help her build the skills she needs to take that next step in her career. After reviewing your observations, it is clear that Alex needs coaching on making the move from being primarily an individual contributor to leading and supervising staff. Based on what you learned this week in your lesson, readings, and videos, describe what methods of feedback you will use with Alex and how you will structure the message.

Instructions:

In your post, briefly explain your responses to the following:

1. Will you use formal or informal feedback techniques or a combination? Explain.
2. What key points will you address with Alex about her performance?
3. How will you work to overcome any potential defensiveness on Alex's part? What can you do to ensure that your message is constructive and motivating? Explain what you would say.