all ANZ Accredited Home Loan Brokers must complete a Broker Interview Guide for all customers' applications to ensure relevant inquiries have been made into the customers' financial situation, needs and objectives. the BIG will: 1. Provide guidance on the conversation that ANZ expects you to have with the customer. 2. Align the customer's current and future needs and goals. 3. Ensure key product features and risks are explained to the customer. 4. Record the customer's Tax File Number