All of the following are examples of the fnfluence of social, mobile, and cloud technologies except

Connections and feedback via social networks have changed the balance of influence.

Customers expect to use location$-$aware services, apps, alerts, social networks, and the latest digital capabilities at work and outside work.

Customer loyalty and revenue growth depend on a business' ability to offer unique customer experiences that wow customers more than competitors can.

Consumers are less likely to trust tweets from ordinary people than recommendations made by celebrity endorsements.