All service organizations are similar in that A. major inputs and outputs can be stored B. they are labor intensive C. they are capital intensive D. output is easy to measure What is a balanced scorecard? A. A performance report that contains measures of all the key financial and nonfinancial variables that are important for a company to prosper. OB. A measurement technique that focuses on prevention of defects and on achievement of customer satisfaction. OC. A logical integration of techniques to gather and use information to make planning and control decisions, to motivate employee behavior, and to evaluate performance. OD. A characteristic or attribute that must be achieved in order to drive the organization towards its goals. Why are more companies using a balanced scorecard? OA. Companies find that it builds on the assumption that an organization minimizes the cost of quality when it achieves high quality levels. B. Companies find that it facilitates forecasting and budgeting and communicates results of actions across the organization. C. Companies find that it compares profit to investment using measures such as return on investment or residual income. OD. Companies find that it is a useful tool to help managers focus on the multidimensional factors that make an organization successful. Why are accountants concerned about product life cycles? A. Information received from the mature market stage of the product's life cycle is the only stage that interests an accountant. This stage helps the accountant to prepare more accurate budgets. B. The product life cycle does not impact how accountants does their job. C. Information that is relevant for decisions about a product depends on the product's life-cycle stage. Therefore, to prepare and interpret information, accountants should be aware of the current stage of a product's life cycle. D. Accountants are only interested in the actual results (sales, expenses, etc.). Therefore, they are only interested in two stages of the product's life cycle-introduction into the market and maturation of the market