Question
All Students: For you to be deemed competent in this unit of competency the following activity needs to be satisfactorily completed and supporting evidence supplied
All Students:
For you to be deemed competent in this unit of competency the following activity needs to be satisfactorily completed and supporting evidence supplied at least once.
The case study below can be used to augment your delivery of the evidence required. Ensure that your responses to the delivery of the evidence are in agreement with the performance criteria for this unit of competency.
Case Study:
You are to assume the role of a loyal and long-term sales supervisor who manages a fun and energetic sales team of six at a successful family owned stationery and office requirements business. You have a wealth of experience and knowledge in the industry. It is your role to ensure the sales team are actively and successfully seeking new business while maintaining their existing clients and looking for ways on how to improve the services. Most of the customer contact is made over the phone, with one sales representative on the road who visit's clients.
The sales team reports back to you with this month's customer feedback. It is obvious there is an enormous growth in mistakes. A number of clients have complained about picking errors or not receiving their deliveries at all.
Brian, the Director of the family business, is apprehensive that clients will abandon the company and sales will decline. Both Brian and you know you have to take measures to ameliorate their services.
You are required to record the processes and steps he/she would take to carry out this task by working through the performance criteria listed for this unit.
You are to supply at least one example of evidence of the ability to:
relevant legislation, regulations, standards and codes
relevant workplace documentation and resources
case studies and, where possible, real situations
interaction with others
Below are the criteria required as evidence for your portfolio, make sure you clearly read and define each point and include all relevant documentation in your portfolio.
Portfolio contents must be organised in a logical sequence.
The information you include in this portfolio should be typed and presented in a neat and tidy manner.
Identify risks
By identifying the context for risk management
By identifying risks using tools, ensuring all reasonable steps have been taken to identify all risks
By documenting identified risks in accordance with relevant policies, procedures, legislation and standards
Analyse and evaluate risks
By analysing and documenting risks in consultation with relevant stakeholders
By undertaking risk categorisation and determine level of risk
By documenting analysis processes and outcomes
Treat risks
By determining appropriate control measures for risks and assessing for strengths and weaknesses
By identifying control measures for all risks
By refering risks relevant to whole of organisation or having an impact beyond own work responsibilities and area of operation to others as per established policies and procedures
By choosing and implementing control measures for own area of operation and/or responsibilities
By preparing and implementing treatment plans
Monitor and review effectiveness of risk treatment/s
By regularly reviewing implemented treatment/s against measures of success
By using review results to improve the treatment of risks
By providing assistance to auditing risk in own area of operation
By monitoring and reviewing management of risk in own area of operation
Resources required for Portfolio
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk - risk management field of work and include access to:
relevant legislation, regulations, standards and codes
relevant workplace documentation and resources
case studies and, where possible, real situations
interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
this question from assessment BSBRSK401
PLEASE GIVE ANSWER ASAP
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started