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Homework: Chapter 10 Homework Save Score: 0 of 1 pt 6 of 6 (5 complete) HW Score: 83.33%, 5 of 6 pts E10-30A (similar to) Question Help Merrill Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement Merrill Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Goal Objective KPI Goal Actual Achieved? Financial: Custs Hours of employee training provided Number of new core produc Core product line profit as a percentage of core product line sales Employee turnover rate (# of employees leaving company = # of total employees) Gross margin growth percentage Number of customers Number of units produced per hour Customer satisfaction rating (1 - 5, with 1 being most satisfied) Choose from any drop-down list and then click Check Answer. 1 part remaining 1 Clear All Check Answer - DI Data Table More Info Merrill Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Merrill Corporation has collected for the past quarter Through its strategic management planning process, Merrill Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. A B 1 KPI Goal Actual Specific Objective 2,400 2,350 1. Increase profitability of core product line. 6.9 2. Develop new core products. 3. Improve employee product knowledge. 14% 16% 4. Increase customer satisfaction. 3% 4% 5. Improve production efficiency. 2 Hours of employee training provided 3 Number of units produced per hour Core product line profit as a percentage of core product line 4 sales Employee turnover rate (# of employees leaving company - # 5 of total employees) 6 Gross margin growth percentage 7 Number of customers 8 Number of new core products Customer satisfaction rating (1-5, with 1 being most 9 satisfied) 22% 25% 6. Increase number of customers. 125,000 145,000 7. Increase gross margin. 19.0 24 8. Improve employee job satisfaction 1.7 1.5 Print Done Print Done