All trucks traveling on Interstate 40 between Albuquerque and Amarillo are required to stop at a weigh station. Trucks arrive at the weigh station at a rate of 200 per 8-hour day, and the station can weigh, on the average, 220 trucks per day.

a. Determine the average number of trucks waiting, the average time spent waiting and being weighed at the weigh station by each truck, and the average waiting time before being weighed for each truck (Lq, W, and Wq currently and using 2 scales.)

b. If the truck drivers find out they must remain at the weigh station longer than 15 minutes, on average, they will start taking a different route or traveling at night, thus depriving the state of taxes. The state of New Mexico estimates that it loses $10,000 in taxes per year for each extra minute trucks must remain at the weigh station. A new set of scales would have the same service capacity as the present set of scales, and it is assumed that arriving trucks would line up equally behind the two sets of scales. It would cost $50,000 per year to operate the new scales. Should the state install the new set of scales?

c. What is the cost and benefit for using the second scale?