Alnoor is the training lead for a telecom portfolio. Her team curates training material on the telecom sector for new employees. The team already has a website that houses all this material.

Alnoor now would like to make sure that the material is also easily accessible on mobile devices. She reaches out to Chris, a learning consultant, to help her with this. Chris's team has worked on creating learning apps before. So, he thinks that a learning app will be the most appropriate solution here. He writes to Alnoor asking clarification questions about the number of training resources that need to be moved over, the format of the resources, and so on.

He needs this information to determine compatibility with the solution he is recommending. Chris also reaches out to one of the project managers in his team to work out a cost, time, and effort estimate; he shares these details with Alnoor.

Do you think Chris's approach to work on Alnoor's request was the right approach?

Select one:

A.

Yes, he consulted other people before responding. He reached out to the project manager to work out estimates.

B.

No, he could have created a prototype of the learning app to help Alnoor understand the solution he was recommending.

C.

No, he should have done additional research and recommended more options that Alnoor could consider for her requirement.

D.

Yes, he didn't jump straight to executing the task. He asked clarification questions before working on Alnoor's request.