Alternatives and Resolution. What alternatives do they have available to them? This is where you are being asked to "think outside of the box". Were there possibilities not suggested by the text? What feasible strategies would you recommend? What are the pros and cons? The best choice may not be affordable; as managers we must "satisfy" and make the best choice available at that time. State what should be done--why, how, and by whom. Specify the actions, steps and recommendations