Although some leaders may not be employed in management positions, ALL managers should possess leadership qualities. List the five key leadership roles and responsibilities that both leaders and managers should fulfil.Providing quality customer service is a major component of any service-orientated business's quality assurance scheme. List at least one technique you can use for each characteristic to manage and support organisational quality customer service goals. Providing quality customer service is a major component of any service-orientated business's quality assurance scheme. List at least one technique you can use for each characteristic to manage and support organisational quality customer service goals