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Among the five (5) possible Levels of Customer Expectations, pick one (1), and explain it in three-four (3-4) sentences. HIGH Possible Levels of Customer Expectation
Among the five (5) possible Levels of Customer Expectations, pick one (1), and explain it in three-four (3-4) sentences.
HIGH Possible Levels of Customer Expectation Ideal Expectation Or Desires Normative "should" expectations DESIRED SERVICE QUALITY Experience based norms Acceptable Expectations ADEQUATE SERVICE QUALITY Minimum tolerance expectations LOWStep by Step Solution
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