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Amy visits a newly opened fast-food joint for a quick meal. She encounters a streamlined ordering process through self-service kiosks, allowing customers to customize and
Amy visits a newly opened fast-food joint for a quick meal. She encounters a streamlined ordering process through self-service kiosks, allowing customers to customize and pay electronically. After placing her order, Amy receives a digital receipt and is directed to a waiting area. The kitchen staff efficiently prepares her meal in a standardized manner, following the steps designed for the employees to do in a specific order. A digital display above the pickup counter announces her order number, signaling its readiness. The entire experience is predetermined for the staff and Amy to follow the designated paths dictated by the technologies, which best describes which McDonaldization component? Group of answer choices Irrationality of rationality Control Calculability Predictability
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