An aged care facility has a bus that takes the residents to the town centre for lunch each day. A new driver has been using indirect communication when he says, 'Keep an eye on the time, as the bus leaves around 1.00 p.m.' This has meant people do not regard 1.00 p.m. as a firm time and people arrive back to catch the bus at 1.30 p.m. This results in residents who come back on time waiting in the bus for over half an hour and the driver not meeting his other scheduled work tasks. 1.How can the bus driver rephrase his statement, and use direct communication to ensure everyone arrives back on time?

2.Rather than simply assume everyone knows what time the bus leaves, how can the bus driver use direct communication to ensure all the passengers on the bus know what time to return?

3.The driver's supervisor suggests using a communication board mounted at the front of the bus. What could the driver put on the board to ensure that they do not sit around waiting for people to return?