An agent is on the phone with a customer. The agent and customer are working on a case about an order delay.

The agent finds two supporting articles by using the Knowledge Base Search control. The agent plans to link the articles to the case.

What should you recommend that the agent do$?$

Select only one answer.

$1.$Link both knowledge articles to the case.

$2.$Start a new case and link the second article to that case.

$3.$Link only the most relevant knowledge article to the case.

$4.$Link the first article only and email the second article to the customer.