Question
an airline company is interested in improving customer satisfaction rate from 80% currently claimed. The company sponsored a survey of 297 customers and found that
an airline company is interested in improving customer satisfaction rate from 80% currently claimed. The company sponsored a survey of 297 customers and found that 246 were satisfied.
What is the test statistic Z?
What is the p-value?
Does sufficient evidence exist that the customer satisfaction rate is higher than the claim by the company at a significance level on a=0.05? ?
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Mathematical Applications For The Management, Life And Social Sciences
Authors: Ronald J. Harshbarger, James J. Reynolds
12th Edition
978-1337625340
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