An airline company uses a central telephone bank and a semiautomated telephone process to take reservations. It has been receiving an unusually high number of customer complaints about its reservation system. The company conducted a survey of customers, asking them whether they had encountered any of the following problems in making reservations: busy signal, disconnection, poor connection, too long a wait to talk to someone, could not get through to an agent, connected with the wrong person. Suppose a survey of 744 complaining customers resulted in the following frequency tally. Number of Complaints Complaint 184 Too long a wait 10 Transferred to the wrong person 85 Could not get through to an agent Got disconnected 37 420 Busy signal 8 Poor connection Construct a Pareto diagram from this information to display the various problems encountered in making reservations. Give the frequency of encountering of each problem in %, according to the given survey. (Round answers to two decimal places, eg. 15.25.) Busy Signal: 56.45 %, Too long a Wait: 81.18 %, Could not get through: 92.61 % Got Disconnected: 97.58 %, Transferred to the Wrong Person: 98.92 %, Poor Connection: 10000 %