An electronics company spends a lot of money on product replacement, as customers often complain about issues with the products they receive. Which core value of total quality management can assist the company in tackling the problem of product replacements?

Multiple Choice

providing quality training to specific employees

measuring employees' progress based on the amount of work done rather than the feedback obtained from the customers

guaranteeing the quality of products so that the errors are completely eliminated instead of errors being identified and fixed

developing generalized methods and processes that focus only on meeting the needs of the external customers

reducing the cost of operations and offering the customers discounts and rewards