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An employee was hired as a sales clerk at a jewelry store, she was asked by a customer to perform a transaction that the clerk
An employee was hired as a sales clerk at a jewelry store, she was asked by a customer to perform a transaction that the clerk was not familiar with. Despite repeated tries to complete the transaction, the clerk was unable to do so. Sensing the customer's mounting frustration, she gave the customer an extra 10 percent discount when she was finally able to complete the transaction. The store's security officer learned of the unauthorized discount and asked the clerk to accompany him to an interview room, which she did. Two other employees were present in the interview room. One was a female sales manager who, pursuant to company policy, was present because a male security officer was interrogating a female employee. The other was a male security employee who was using a computer in the room to perform a task unrelated to the interview. The clerk sat in a chair and the security officer sat in front of her. The interview lasted fifty-seven minutes.
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