An equipment manufacturer, which fulfills customers' orders by either pick and pack its inventory or produce...
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An equipment manufacturer, which fulfills customers' orders by either pick and pack its inventory or produce new goods if stock is running out, has the following steps in its order entry process: i. The manager takes the incoming order and assigns it to a staff for order entry. ii. Enter the order information into the system (10 percent unclear or incorrect.) iii. Check stock availability (stock is not available for 15 percent of orders.) iv. V. vi. Send "bill of materials" file to Warehouse for picking and packing, or to Production if stock is running out. (Bill of materials file has complete product description, list of materials, parts, and components; the quantity of each item and also the sequence in which the product is created.) Warehouse/Production informs the manager a scheduled delivery date. The manager informs the assigned staff who takes care the order to notify customer about order confirmation. vii. Notice customer the order is accepted and scheduled delivery date. The order receipt to Warehouse/Production cycle time is typically 48 hours; customer will be noticed the scheduled delivery date around 96 to 108 hours after sending out their orders; 80 percent of the orders are handled without error; and order-handling costs are 8 percent of order revenue. a. Draw a flowchart of the order entry process. You could rearrange the sequence of activities and/or add activities into the flowchart, if necessary. An equipment manufacturer, which fulfills customers' orders by either pick and pack its inventory or produce new goods if stock is running out, has the following steps in its order entry process: i. The manager takes the incoming order and assigns it to a staff for order entry. ii. Enter the order information into the system (10 percent unclear or incorrect.) iii. Check stock availability (stock is not available for 15 percent of orders.) iv. V. vi. Send "bill of materials" file to Warehouse for picking and packing, or to Production if stock is running out. (Bill of materials file has complete product description, list of materials, parts, and components; the quantity of each item and also the sequence in which the product is created.) Warehouse/Production informs the manager a scheduled delivery date. The manager informs the assigned staff who takes care the order to notify customer about order confirmation. vii. Notice customer the order is accepted and scheduled delivery date. The order receipt to Warehouse/Production cycle time is typically 48 hours; customer will be noticed the scheduled delivery date around 96 to 108 hours after sending out their orders; 80 percent of the orders are handled without error; and order-handling costs are 8 percent of order revenue. a. Draw a flowchart of the order entry process. You could rearrange the sequence of activities and/or add activities into the flowchart, if necessary.
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